Privacy Policy Concerning the LCC app/web app
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, passwords ,contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Creating and maintaining a secure LCC client account
- Issuing a new shipment
- Issuing support tickets
- Paying online by card
We use the information that you have given us in order to:
- provide you with a tailored service
- provide quotes of a requested service
- provide support regarding a specified issue
- enable payment via card
- (LCC Business) initiate a credit check
- (LCC Business) provide statements and invoices
We may share this information with third party service providers, which provide LCC with services and certain business functions, such as IT and system administration and hosting, email management, credit card processing.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:
Your consent. You are able to remove your consent at any time. You can do this by contacting our Data Security Officer at: privacy@lccourier.com
How we store your personal information
Your information is securely stored.
We keep your personal information (name, email, phone, address, company details, cargo details, message contents, ) for a period of 12 months from the date of account deletion. We will then dispose your information by automatically deleting it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at privacy@lccouriers.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@lccouriers.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk